How to keep troubles at bay? Learn at BT telecommunications!

Keeping a mobile phone has become more a sign of status rather than simple equipment that helps you stay connected. It is considered as a mere next thing that everyone has. But it may bring lot of problems too.

Just keep in mind the below mentioned points and you will certainly lessen down the probability of occurrence of mobile phone problems.

  1. Understanding Warranties

There are two types of warranties: replacement warranty and repair warranty. When you purchase a handset, you are covered by the replacement warranty, which holds for the first few days. Under replacement warranty, you are entitled to get your faulty phone replaced by a new phone of the same model and brand, provided you bring the fault to the attention of the manufacturer within 14 days of purchase or as stipulated by the manufacturer. In most situations, customers take their faulty phone to their retailer for replacement warranty.

Once your replacement warranty expires, you are covered by the repair warranty for the rest of the warranty period, say one year. Under repair warranty, you are entitled to get your faulty phone repaired at no cost.

After the repair warranty expires, (i.e., after one year) you can’t claim warranty repairs anymore. You have to pay for repairs.


  1. Keeping Receipts

If you are purchasing a new phone from a retailer, most retailers will give you a proof of purchase, or a receipt. A receipt is taken for granted for purchases. However, if you have received a phone as a gift or are purchasing a second-hand phone from your good friend, you may not be able to get a receipt. Make sure you ask for a receipt even if it sounds awkward. The receipt is an important document for ownership and warranty claims. No retailer or manufacturer will entertain requests for warranty without a valid receipt.

  1. Keeping a Backup Phone

Although it may not be immediately obvious, owning a mobile phone brings about lifestyle changes. You are now accessible to your colleagues and friends while you are at the café or on the road. And when your phone develops a problem or is stolen, you realise how dependent you are on the phone.

If your phone develops a problem within the warranty period or if you have purchased insurance for the phone, some retailers or authorised service centres may offer you a loan phone. However, you may have to hold a deposit for the loan phone.

  1. First Point of Contact

So what can you do when you have a problem with the phone? The first point of contact should be your carrier or provider. You may have to use a friend’s phone or a landline if you can’t make calls with your mobile phone. Sometimes the problem could be a faulty SIM or network outage. Most carriers have separate lines for troubleshooting or technical support and will advise you on what to do next in case if they cannot come up with a solution. They may ask you to take the phone to a nearby authorised repair centre.

Certainly, implementing either one of them or all of them you can keep safe distance from various kinds of mobile phone problems or you can get an easy way out of it too. To know more on how to keep problems away connect at BT contact number.

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